Straightforward answers before you order.
Orders are built and shipped in small batches, typically within 3-5 business days of purchase. Assembled items (like a pre-assembled SeedSigner or a built ClockChain) may take a little longer than unassembled kits or small accessories, since each unit is bench-tested before it goes out.
You'll receive a shipping confirmation by email once your order is on its way. Domestic and international shipping options and costs are calculated at checkout based on package weight and destination.
The SeedSigner Workshop is a service, not a physical product — nothing is shipped. After booking, you'll get an email to schedule the remote call or agree on a time and location for an in-person session.
For international orders, any customs fees, import duties, or taxes charged by your country are the buyer's responsibility and aren't included in the checkout total.
If something arrives damaged or doesn't match what was ordered, contact us within 14 days of delivery and we'll sort out a replacement or refund.
For change-of-mind returns: unopened, unassembled kits and unused accessories can be returned within 14 days of delivery for a refund of the item price (shipping costs are non-refundable). Because of the nature of the product, we can't accept returns on devices that have already been flashed with firmware or otherwise put into use — this protects both you and future buyers, since we have no way to verify the security of a device's history once it's left our hands.
To start a return, reach out via the contact page with your order details.
None of this replaces doing your own diligence. Before trusting any signing device with real funds — ours or anyone else's — verify the firmware yourself. See how to verify your device for the specifics.